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Cincinnati Bell Fusion WiFi Product Support

Support for Fusion WiFi users with the Nokia 6086 handsets. Please select the appropriate section below.



Fusion WiFi: Basics

What are some of the basic operations of the buttons on my Nokia 6086?

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What do I need to install Fusion WiFi?

What you'll need:

  • Fusion WiFi Phone - The Nokia 6086 or BlackBerry 8120 (not pictured)
  • High-speed Internet connection
  • Wireless Networking router (WiFi) with a connected WiFi antenna
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How do I install my Wireless Networking (WiFi) router in my home or office?

Install your new Wireless Internet (WiFi) router

If you have an existing WiFi router installed, proceed to Step 2.

Install your new Wireless Internet (WiFi) router following the setup instructions provided with the router. When setting up your router, you will be asked to choose a Network Name (SSID). You may also choose to set up a security password (WEP key). Please make note of this inforamtion for handy reference when setting up your Fusion WiFi phone in Step 2.

If you purchased a Tri-Link router from Cincinnati Bell, you will be able to use your Fusion WiFi phone after router is installed. No additional setup is needed.

Set-up Your Fusion WiFi Phone


First, be sure you have your Wireless Internet (WiFi) router installed (see step 1), and that your Fusion WiFi phone is fully charged. Go to the room where your WiFi router is installed and proceed with setup per the following instructions.

Screen A:

Enter into the WiFi Menu by pressing the Wi-Fi softkey button.

Screen B:

Press the Scroll DOWN button to highlight Available Networks, then Press SELECT. The handset will conduct a search for all WiFi networks that are in range.

Screen C:

Highlight your Network Name (SSID) (in this example "My Network Name") and press SELECT. If you don't see your network name see Hidden Networks.

Screen D:

If the WiFi network you are connecting to requires a security password (WEP key), the screen will prompt you to "ENTER KEY." Enter the password to connect.

Screen E:

The phone will ask if this WiFi network should be added to the saved networks. Select YES. Saved networks will have a star underneath the network name.

You are now ready to make calls!

The green dot at the top left of the screen indicates you are connected to WiFi.

If you are unable to make calls, visit the troubleshooting section to deterimine why. Otherwise, you can contact us at 513-397-1805 or 866-420-8724. Please call from a phone other than your Fusion WiFi phone.

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Why does my battery seem to drain faster than normal?

The Fusion WiFi service will tend to drain the battery on your Nokia 6086 phone. To conserve talk time, you can turn off your phone WiFi antenna when you are not using a WiFi spot.

Press the WiFi > WiFi Radio, then press SELECT to turn WiFi off or on.
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How do I access Hidden Networks?

Some WiFi networks may be hidden by the owner, and will not appear as an "Available Network". If you know the SSID and WEP key, you can access the network by following the steps outlined below.

Press the WiFi Menu button and select Available Networks >Options > Hidden Networks.
Enter the SSID and WEP key. Save the settings.
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How do I change my Network Name?

To change a name for your saved networks, enter the WiFi menu, select Saved Networks > Options > Rename. Enter a new name on the keypad, select OK.

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What number do I call for help with Fusion WiFi?

For Support, call: 513-397-1805 or 866-420-8724. Please call from a phone other than your Fusion WiFi phone.

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Is Fustion WiFi available in other countries?

Yes. Fusion WiFi is available in the following countries on select non-secured Hot Spots. The ability to gain access to a WiFi hot spot cannot be guaranteed by CBW. Customers using International WiFi service will be billed International LD for any calls that are terminated outside of the United States. International roaming (free) feature must be added to your line for Fusion WiFi to work, call Customer Care 1-888-391-3925 before traveling abroad.

  • Argentina
  • Australia
  • Belgium
  • Brazil
  • Canada
  • China
  • France
  • Germany
  • Hong Kong
  • Italy
  • Mexico
  • Norway
  • Philippines
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • United Kingdom
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