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Cincinnati Bell Home Phone Calling Services Product Support
Are you looking for product help for calling services? Please select the appropriate section below.
Calling Services: One Reach Plus
The subscriber to One Reach Plus service has the ability to call any time of the day to
change the list of call out numbers as needed. The Automated Administrator will prompt
the user through the process. The system will recognize the telephone number entered and
also the PIN (customer code plus 0 from the primary service). Verification will be made
that the TN/PIN entry is accurate and belongs to a One Reach Plus customer. The system
will also keep track of failed login attempts.
If you are a first time user, your initial PIN is the last 3 digits ofyour account + '0' (zero)
The customer calls the telephone number (513.39REACH; 513.397.3224) for the
Automated Administrator and will be prompted through the process:
Welcome
"Welcome to Cincinnati Bell's One Reach Automated Administrator"
"Please enter your ten-digit One Reach number"
"Please enter your PIN"
"Your One Reach Service is currently active"
Or
"Your One Reach Service is currently de-activated"
Main Menu
"To change or hear your call out list, Press 1"
"To turn OFF your One Reach Service, press 2"
Or
"To turn ON your One Reach Service, press 2"
"To change your PIN, press 3"
"At any time, you may press * to be returned to the main menu. To end
the call, hang up at any time."
Main Menu - Option 1
"To change or hear your first call out number, press 1"
"To change or hear your second call out number, press 2"
"To change or hear your third call out number, press 3"
"To hear your entire call out list, press 4"
call out Number - Option 1
"Your first call out number is xxx-xxx-xxx or is Not-Assigned"
"Your second call out number is xxx-xxx-xxx or is Not-Assigned"
"Your third call out number is xxx-xxx-xxx or is Not-Assigned"
"Your first call out number is xxx-xxx-xxx or is Not-Assigned"
"Please enter your PIN"
"Your One Reach Service is currently active"
Or
"Your One Reach Service is currently de-activated"
Option 2
"Welcome to Cincinnati Bell's One Reach Automated Administrator"
"Please enter your ten-digit One Reach number"
"Please enter your PIN"
"Your One Reach Service is currently active"
Or
"Your One Reach Service is currently de-activated"
Option 3
"Welcome to Cincinnati Bell's One Reach Automated Administrator"
"Please enter your ten-digit One Reach number"
"Please enter your PIN"
"Your One Reach Service is currently active"
Or
"Your One Reach Service is currently de-activated"
Option 4
"Welcome to Cincinnati Bell's One Reach Automated Administrator"
"Please enter your ten-digit One Reach number"
"Please enter your PIN"
"Your One Reach Service is currently active"
Or
"Your One Reach Service is currently de-activated"
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