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Cincinnati Bell Home Phone Calling Services Product Support
Are you looking for product help for calling services? Please select the appropriate section below.
Calling Services: Quiet Time
Quiet Time puts you in control of your incoming calls. You choose the times when you
don't want to receive calls - while still allowing important callers to reach you.
Quiet Time blocks incoming calls from ringing your telephone line. You can set up a
schedule for Quiet Time to be active or just turn the service on as needed. When Quiet
Time is active, your callers will hear a standard announcement stating the person they
are trying to reach is unavailable at this time. If you have Voice Mail, the caller
can be automatically sent to your voice mailbox. When you deactivate your Quiet Time
service, calls ring your telephone in the normal manner.
Let them ring your telephone by configuring one or both of the following:
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Getting Started
- Dial 513.565.5555.
- If you are calling from a telephone number other than your line with Quiet Time assigned to it, enter your ten-digit telephone number. NOTE: If you are calling from the telephone line of another Quiet Time subscriber, (1) press the * button, (2) enter your ten-digit telephone number, (3) enter your password.
- Enter your temporary password and press pound. Your temporary password was provided to you when you placed your order.
- You will hear the "New Subscriber Set Up Tutorial" - an automated lesson in setting up your Quiet Time service. This tutorial will guide you through:
- Changing your password for entering the Quiet Time Service Management Line.
- The Quiet Time Service Management Line allows you to manage and make changes to your Quiet Time service. Your password ensures the privacy of your Quiet Time service. Your password can contain between 4 and 6 digits.
- Choosing your caller greeting option. Your caller greeting option will be heard by callers when your Quiet Time service is active.
- Creating your Quiet Time schedule. Creating a schedule allows you to automatically activate/deactivate your Quiet Time service based on a daily schedule.
- Creating a caller breakthrough password. This password allows your important callers to ring your telephone when your Quiet Time service is active. Callers must enter the two-digit password while listening to your caller greeting option.
- Creating a priority caller list. Calls from the telephone numbers in your priority caller list will ring your telephone when your Quiet Time service is active without requiring a password from the caller. Your priority caller list can consist of up to five telephone numbers.
- Include/Exclude Distinctive Ring numbers. If you have one or more Distinctive Ring numbers on the line with your Quiet Time service, you may choose to include your Distinctive Ring number(s) in your Quiet Time service.
- Your Quiet Time set up is complete. You may begin using your Quiet Time Service at any time.
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Using Quiet Time
Most of your Quiet Time features can be accessed through the Quiet Time Service Management Line by dialing 513.565.5555.
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Activating Quiet Time
- From the main menu of the Quiet Time Service Management Line - press 1.
- Or -
- From the telephone line with Quiet Time assigned to it - dial *961 and enter your Quiet Time Service Management Line password. (If you are dialing from a rotary phone, dial 11961 to activate your service.)
Deactivating Quiet Time
- From the Main Menu of the Quiet Time Service Management Line - press 1.
- Or -
- From the telephone line with Quiet Time assigned to it - dial *962 and enter your Quiet Time Service Management Line password. (If you are dialing from a rotary phone, dial 11962 to deactivate your service.)
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Deactivating Quiet Time
- From the Main Menu of the Quiet Time Service Management Line - press 1.
- Or -
- From the telephone line with Quiet Time assigned to it - dial *962 and enter your Quiet Time Service Management Line password. (If you are dialing from a rotary phone, dial 11962 to deactivate your service.)
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Restarting Your Schedule
- From the Main Menu of the Quiet Time Service Management Line - press 2.
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Deactivating Quiet Time
- From the Main Menu of the Quiet Time Service Management Line - press 4 and follow the prompts.
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Changing Your Caller Greeting Option
From the Main Menu of the Quiet Time Service Management Line - press 3, then 1 and follow the prompts.
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Changing Your Schedule
From the Main Menu of the Quiet Time Service Management Line - press 3, then 3 then 2 and follow the prompts.
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Changing Your Caller Breakthrough Password
- From the Main Menu of the Quiet Time Service Management Line - press 3, then 4, then 1 and follow the prompts.
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Changing Your Priority Caller List
From the Main Menu of the Quiet Time Service Management Line - press 3, then 2 and follow the prompts.
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Include/Exclude Distinctive Ring Numbers
- From the Main Menu of the Quiet Time Service Management Line - press 3, then 5 and follow the prompts.
Back to Top What if important callers need to reach you when Quiet time is active?
- Priority Caller List - calls originating from this list of telephone numbers will ring your telephone when Quiet Time is active
- Caller Breakthrough Password - callers who enter this password while listening to your Quiet Time caller greeting can reach you when Quiet Time is active
You can even add Distinctive Ring numbers to your Quiet Time service - further expanding your ability to control incoming calls!
For assistance or questions, call our Help Desk at 513.565.6006.
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