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Cincinnati Bell ZoomTown Internet Product Support

Are you looking for product help for ZoomTown Internet services? Please select the appropriate section below.


ZoomTown: Email

What are the Mail Server Settings for ZoomTown?

If you are using your ISP's email service to POP your email to your computer using a client such as Outlook or Outlook Express, you will need the mail server settings. We have provided this information to assist you with your configuration. However, if you encounter problems with your ISP email service, please contact your ISP for assistance troubleshooting the issue. ZoomTown Technical Support unfortunately cannot assist you with these issues as they are beyond our control.

ZoomTown Server Settings
Incoming Mail (IMAP): ): imap.fuse.net (preferred)
Incoming Mail (POP3): pop.zoomtown.com
Outgoing Mail (SMTP): smtp.zoomtown.com

Cincinnati Bell recommends you use IMAP or POP settings. We do not recommend you configure both IMAP and POP settings. Although you can configure both, we do not provide support for configuring or troubleshooting both IMAP and POP settings.

Exodus Online Services
Incoming Mail (POP3): eos.net
Outgoing Mail (SMTP): mail.eos.net
Fuse Internet Access
Incoming Mail (POP3): pop.fuse.net
Outgoing Mail (SMTP): smtp.fuse.net
NNTP Server: news.fuse.net

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How many mailboxes can I have?

You can have as many ZoomTown mailboxes as you wish. However, your ZoomTown subscription includes 5 mailboxes without an additional charge. If you have the ZoomTown service with Fuse as your Internet Service Provider, you may have up to 5 total mailboxes without additional cost between your ZoomTown and Fuse service. For example, if you have 3 mailboxes with an "@fuse.net" extension, and 2 mailboxes with an "@zoomtown.com" extension, the combined total (not exceeding 5 mailboxes) are included without additional cost to you as part of your ZoomTown subscription.

If you have the ZoomTown service with one of our ZoomTown-affiliated ISPs, you may have up to 5 mailboxes with an "@zoomtown.com" extension.

Additional mailboxes (over 5) are an additonal $1.00 per month per mailbox.

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How do I add or remove an emailbox?

Adding and deleting email boxes is a function of a Primary account. While email accounts can perform basic maintenance themselves such as changing their passwords etc, only the Primary Account holder can add a mailbox.

To add an Email Account you have 2 options:

Option One:

  1. Click here to go to the Internet Service Account Manager application.

  2. Log on using your Primary Account and follow the onscreen instructions.

Option Two:

  1. Log on your Cincinnati Bell My Account.

  2. Click the My Services link and follow the onscreen instructions.

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How do I change a password for an emailbox?

While Adding and deleting email boxes is a function of a Primary account, email accounts can perform basic maintenance themselves such as changing their passwords etc.

To change the password for your Email accounts:

NOTE: The Primary Account holder can change the password for any email account by following these instructions as well. Simply log in as the Primary account holder, and change the password for the emailbox in question.

  1. Click here to go to the Internet Service Account Manager application.

  2. Log on using the Email account that you want to change.

  3. Follow the onscreen instructions to change your password.

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What is ZoomTown WebMail?

ZoomTown WebMail is the new e-mail service offered by ZoomTown. ZoomTown WebMail allows you to more efficiently manage your e-mail and gives you the flexibility to take advantage of next generation services. Check out some of the new features that are available with ZoomTown WebMail:

  • Access ZoomTown WebMail Anywhere - Go on the road and read your e-mail from any PC with an Internet connection, worldwide.
  • Improved Folder Functionality - Organize your e-mails into "sent", "received" and "trash" folders AND create folders of your own.
  • Plenty of Room to Store your Messages - ZoomTown WebMail offers you 50MB of space to store all of your important messages.
  • Flexibility for Future Enhancements - ZoomTown WebMail allows you to take advantage of next generation services.

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What is Anti-Virus Protection?

Anti-Virus Protection is a server-side virus protection program from Cincinnati Bell that decreases the risk of Internet-borne viruses from attacking a computer. Mail is scanned before it reaches the users’ mailbox, reducing the risk of a user opening an infected email. Infected emails are cleaned and sent back to the user.

Should Anti-Virus Protection detect a virus on your incoming email attachment, you will receive one of the following messages:

  • You will receive the following message if Anti-Virus Protection has repaired an attached file that was infected with a virus.
    NOTICE: One or more files attached to this message were found to contain a virus and have been disinfected by Anti-Virus Protection.
  • You will receive the following message if Anti-Virus Protection removed an attached virus file.
    NOTICE: One or more files attached to this message were found to contain a malicious virus and have been removed by Anti-Virus Protection.
  • You will receive the following message if Anti-Virus Protection was unable to disinfect a virus.
    NOTICE: This message and any attachments have been processed by Cincinnati Bell Anti-Virus Protection. One or more attachments are believed to contain a virus. However, either this condition could not be confirmed, or the attachment(s) could not be disinfected. We recommend that you DO NOT open the attached file(s) without first checking with your system administrator and/or the sender.
  • You will receive the following message if a malicious code attachment has infected the email itself, and the file had to be deleted by Cincinnati Bell Anti-Virus Protection
    NOTICE: A file attachment sent to your email address was infected by malicious code or virus and was deleted by Anti-Virus Protection. Please ask the originator of the email to clean the file from any virus before attempting to resend it
All desktop Anti-Virus Protection solutions do not necessarily scan all incoming email attachments from all email systems. It is recommended that users have desktop Anti-Virus Protection as well as gateway Anti-Virus Protection (e.g., Anti-Virus Protection from Cincinnati Bell) to have the best chance at catching and cleansing malicious code.

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What is spam?

Spam is the common term for unsolicited commercial email (UCE) — the Internet version of junk mail. "Spam" can also be a verb, used to describe the method of flooding the Internet with many copies of the same message.

The term "spam" has a negative connotation. In addition to being unsolicited and annoying, spam emails often include advertisements for dubious products, get-rich-quick schemes, or quasi-legal services.

You get Spam for the same reason you get junk mail through the Postal Service — people are trying to sell you things. Email is cheaper to send, so you get even more of it! Spam mailing lists are created in a variety of ways, including scanning Usenet discussion groups, buying or stealing Internet mailing lists, searching the Web for addresses, and even just guessing email addresses at random. If you use email, chances are you're going to get spam.

There are many ways that spammers harvest and collect email addresses to build their lists. Although you need to be careful of where you leave your email address at Web sites, in newsgroup posts, and when chatting, sometimes you'll end up on a list without exposing your address whatsoever. It's common for spammers to guess at potentially valid addresses by taking a common username and adding valid domains to it. For example, chances are there will be a "bob@" at just about any provider's domain.
NOTE: NEVER send a reply to a spammer with a remove request. This only confirms that your address is valid, and you'll probably get even more spam.

To provide you with the best in email protection, Cincinnati Bell has invested in Anti-Spam Protection and Anti-Virus Protection. Best of all, these valuable services are offered FREE of charge for our customers.

Provided by BrightMail, the world leader in Anti-Spam Protection and email virus protection, Anti-Spam Protection provides Cincinnati Bell with robust Anti-Spam Protection software rules that automatically remove suspected spam from your inbox. BrightMail's worldwide Probe Network catches large amounts of possible spam from all over the Internet and forwards it to the Logistics and Operations Center (LOC) in real time. LOC Technicians work 24/7 to create spam-filtering rules to counter these spam attacks. New rules are immediately sent directly to Cincinnati Bell's email systems (Fuse, ZoomTown and Business Email), which in turn use the new rules to filter out and store suspected spam, while allowing normal delivery of your legitimate mail.

Independent reviewers have found Anti-Spam Protection catches more junk email (70-80%) than any other system tested. But as fast and comprehensive as it is at detecting and countering new spam attacks, some spam still may get through the net. However, most users have reported an immediate drastic decrease in the amount of spam cluttering their inbox.

No one will ready your email. Anti-Spam Protection uses software that automatically evaluates email to determine whether or not it is spam. Nobody but you reads your email.

Explanation of each field

    From - The sender's address contained in the From field of the email. This data is very easily falsified so it is not a reliable source of information. Legitimate email rarely has fake information in the From field.

    Date Caught - This is the date and time that the email was intercepted by Anti-Spam Protection system at your email provider.

    Subject - This is the subject line of the email.

    Size - This is the size in bytes of the email.

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What is the storage capacity for my mailboxes?

The ZoomTown WebMail system has a limit of 50MB per mailbox. If your mailbox exceeds the 50MB limit, you will receive an e-mail message requesting you reduce the size of your mailbox.

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How do I delete unwanted email messages?

To delete an e-mail message from a folder:

  1. Locate the e-mail message you wish to delete.
  2. Mark the checkbox next to the subject of the message. You may select more than one message.
  3. Click the Delete Checked Items button. The message(s) you selected will be deleted.

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How do I access my ZoomTown WebMail boxes from another computer?

ZoomTown WebMail is a web-based e-mail service which mean you can read your e-mail messages from any PC with an Internet connection. Simply type http://webmail.zoomtown.com in your Address or URL field of your browser and log on!

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What email clients are supported?

We support several desktop email applications including Outlook 97 and later as well as Outlook Express 5.0 and above. If you use any other clients, they will likely work, but are not officially supported by ZoomTown. Any issues you have with other email clients you will have to resolve through the software company that produces them.

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How do I set up my email client?

Email clients connect to the email server and provide access to your email. We recommend that our customers use WebMail, Cincinnati Bell's web-based email solution. However, if you are interested in using a dedicated email program, three of the most widely used are Microsoft Outlook, Outlook Express, and Mac OS X Mail.


Microsoft Outlook Express

The given instructions are general in nature and the exact steps may vary depending on the version of Outlook Express.

  1. Open Outlook Express
  2. Click on Tools
  3. Click on Accounts
  4. Click on the Mail tab
  5. Click on "Add" ("New" in some versions)
  6. Click on "Mail"
  7. Enter the Display Name - this is the name that you want people to see when they receive email from you - then click next
  8. Enter the complete email address - john@fuse.net - and click on next
  9. Then incoming server is an IMAP Server
  10. The incoming server name is imap.fuse.net for email addresses ending in @fuse.net and imap.zoomtown.com for email addresses ending in @zoomtown.com
  11. The outgoing server name is smtp.fuse.net for email addresses ending in @fuse.net and smtp.fuse.net for email addresses ending in @zoomtown.com.
  12. Click next
  13. For Account Name enter your full email address (e.g. - john@fuse.net)
  14. For Password, enter the password to your email account. If you do not remember your password click here
  15. In some versions of Outlook Express will have a prompt to check SPA. ZoomTown and Fuse do not use SPA. This box should be unchecked.
  16. Click next
  17. Click finish


Microsoft Outlook

The given instructions are general in nature and the exact steps may vary depending on the version of Outlook.

  1. The instructions below are general in nature. The exact steps may version on the version of Outlook you are using. In Microsoft Outlook, select Tools > E-mail Accounts.
  2. On the E-mail Accounts wizard window, select Add a new e-mail account and click Next.
  3. For your server type, select IMAP and click Next.
  4. On the Internet E-mail Settings window, enter your information as follows:
    • Your Name - enter the name you wish others to see when they receive your email.
    • E-mail Address - enter your email address.
    • User Name - enter your e-mail address, again.
    • Password - Enter your email password. (For help with a forgotten password go to http://password.fuse.net)
    • Incoming mail server:
      • for email addresses ending in @fuse.net, enter imap.fuse.net
      • for email addresses ending in @zoomtown.com, enter imap.zoomtown.com
    • Outgoing mail server:
      • for email addresses ending in @fuse.net, enter smtp.fuse.net
      • for email addresses ending in @zoomtown.com, enter smtp.fuse.net
  5. In some versions of Outlook Express will have a prompt to check SPA. ZoomTown and Fuse do not use SPA. This box should be unchecked.
  6. Click Next.
  7. Click Finish.

Other Email Clients

To configure other clients you will need to enter your email address and password. Additionally you will need to enter the following information. For assistance with unsupported clients, consult the application help file.

Incoming Server Type: POP3

  • Incoming mail server:
    • for email addresses ending in @fuse.net, enter pop.fuse.net
    • for email addresses ending in @zoomtown.com, enter pop.zoomtown.com
  • Outgoing mail server:
    • for email addresses ending in @fuse.net, enter pop.fuse.net
    • for email addresses ending in @zoomtown.com, enter pop.zoomtown.com